Frequently Asked Questions

How do I open a new account?

An advance security deposit is required along with picture identification. For same-day activation, a deposit is required by 12 p.m., Monday through Friday excluding holidays.  The amount of deposit varies depending on the size of the meter and is refundable when account is closed.

What do I need to know about my bill and payment?

Important Note: All transactions completed after 4 p.m. will be considered the next day's business. 

All water meters are read and customers are billed monthly based upon a cycle billing procedure. Payments can be made by mail, online, utilizing our convenient Automatic Transfer Service, or in person at City Hall. When paying your bill, please ensure your copy of the payment stub is included along with your account number on check or money order. This will help us serve you more efficiently.

How do I discontinue service?

Notification should be made in writing to discontinue utility services with the city. Fax or mail your signed request or come to the office, at least a week before you plan to move. In the event you have a refund from your deposit, a check will be mailed to your forwarding address. Please allow 4 - 6 weeks for processing.

What if I have questions about my services?

If you have questions about any of our services, you may call us, send an email, or fax us. We will respond to all inquiries. Please provide a name, service address, account number and telephone number with all inquiries when possible.

Who do I contact if I have a water emergency?

Water breaks should be called to (386) 671-8815.


High Consumption Information