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Utility Billing
Important information about past due accounts
If your service has been disconnected or is in jeopardy of being turned off, please call our office at (386) 671-8100, Monday through Friday from 8 a.m. to 4:30 p.m., and speak with a Customer Service Representative after making your online payment. If your payment is made after 3 p.m., your utility service will be restored on the following business day.

Office Operations
Our regular business hours are 8:00 a.m. to 4:30 p.m., Monday through Friday. To better serve you, we suggest you come in or call between 8:00 a.m. and 12:00 p.m. or 2:00 p.m. to 4:30 p.m. to avoid the lunch-hour rush.
Billing Goals
Our goal is to provide quality customer service to the citizens of Daytona Beach. We are responsible for all monthly billing and collection of water, sewer, solid waste, recycling and storm water accounts.

The 2017 Annual Quality Report is now available
The City of Daytona Beach routinely monitors for over 80 primary and secondary contaminants in your drinking water according to federal and state laws, rules and regulations. Please click here to view the 2017 annual drinking water quality report, which contains important information about source and quality of your drinking water. To speak with someone about the report, please call (386) 671-8885 or to request a paper copy of this report, please call (386) 671-8809.

Rebecca Johnson

Rebecca DiSanto

Manager, Utility Billing

301 S. Ridgewood Ave.
Room 176
Daytona Beach, FL 32114

Ph: (386) 671-8100
Fx: (386) 671-8115

Monday - Friday
8:00 am - 4:30 pm

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