COVID-19 Assistance Recovery Effort (CARE) program update
To date, the city’s COVID-19 Assistance Recovery Effort or CARE program has saved Daytona Beach’s residents and businesses a total of $4.7 million in credits on their utility bills, waivers of building permit fees and monthly rent at businesses on city-owned properties.
All billing cycles have been distributed with credits to all customers with the city limits for a total savings of about $4.3 million.
The average savings per account is $213.
The Utility Billing department is closed to foot traffic; however, they remain staffed from 8 a.m. to 4 p.m. Monday through Friday. Customers with questions about their bill should call (386) 671-8100 or send an email to UBemail@codb.us.
Representatives are answering an average of about 200 phone calls per day with an average wait time of just over a minute.
City utility service will not be discontinued or disconnected due to non-payment of fees while the city’s emergency declaration is in effect.
Customers can pay their bills online, over the phone, via the drop box on the east side of City Hall and by mail via the envelope provided with their bill.
As of March 25, 2020
Utility customers get break on April statement
More than 22,800 utility customers within the city limits of Daytona Beach will receive a credit on their April statement for the amount of water, sewer, recycling and public service tax. Not included in the credit will be fees associated with stormwater, solid waste and the landfill.
The reduction in the utility bill is part of the city’s COVID-19 Assistance Recovery Effort or CARE program, which was approved by the City Commission at their March 24, 2020, meeting. CARE provides immediate financial relief to Daytona Beach residents and business owners impacted by the COVID-19 pandemic. Reducing utility bills to our accounts within the city limits is one of three different incentives in the CARE program.