As of Nov. 18, 2020
Corrected utility bills to be sent to customers
A printing error by the city’s utility bill vendor, caused about 800 water customers to receive a utility bill with the wrong agency identified. Instead of using the correct City of Daytona Beach paper template, customers received a statement from the “Seacoast Utility Authority.” The calculations and the amounts due are correct. Corrected bills will be mailed to impacted customers with the message, “The City of Daytona Beach has been notified of a formatting issue that may have changed the look of your most recent statement. The error is limited to the look of the bill only; all calculations and amounts due are correct. If you received a statement that looked unusual, please destroy it and pay the enclosed bill. If you received a regular looking bill, please pay as normal and disregard this notice. We apologize for this inconvenience. If you have any questions please call us at (386) 671-8100.
As of April 6, 2020
Daytona Beach CARE (COVID-19 Assistance Recovery Effort) Program
Utility customers within Daytona Beach’s city limits will notice a credit called “CITY STIMULUS ADJ” on their April statement. This is a one-time adjustment as part of the city’s stimulus incentive called the Daytona Beach CARE (COVID-19 Assistance Recovery Effort) Program. Utility bills in April will be automatically adjusted or credited for the 22,858 billing accounts within the city of Daytona Beach. Services eligible for credit include water, sewer, recycling, recycling fuel and public service tax. Services that are not eligible are irrigation, fire-line, stormwater, solid waste and landfill. For questions or to opt out of participating in CARE, call (386) 671-8100.
Utility Billing Online Services
Phone: (386) 671-8100
Online: codb.us/payutilitybill (pay or view bills and to stop, start or transfer service)
Drop off: In night depository drop box on the east side of City Hall
City utility customers will not be discontinued or disconnected due to non-payment of fees while the city’s emergency declaration is in effect. For utility billing, call (386) 671-8100.
Our goal is to provide quality customer service to the citizens of Daytona Beach. We are responsible for all monthly billing and collection of water, sewer, solid waste, recycling and storm water accounts.
The 2019 Annual Quality Report is now available
The City of Daytona Beach routinely monitors for over 80 primary and secondary contaminants in your drinking water according to federal and state laws, rules and regulations. Please view the 2019 annual drinking water quality report (PDF), which contains important information about source and quality of your drinking water. To speak with someone about the report, please call (386) 671-8885 or to request a paper copy of this report, please call (386) 671-8809.
If your service has been disconnected due to non-payment, please call our office at (386) 671-8100, Monday through Friday from 8 a.m. to 4:30 p.m., and speak with a Customer Service Representative.
Making a payment online WILL NOT:
- Stop scheduled service disconnect due to non-payment
- Restore service disconnected due to non-payment
- Avoid late fees and other penalties when paying after the due date