Utility Billing

City Implementing New Utilities Rate Structure 

Beginning Oct. 1, the city is implementing a new rate structure to calculate monthly utility bills. Most single-family residential customers will see a reduction in their statements because minimum-use quantities are being replaced with the actual number of gallons used, a change which will encourage water conservation.

The last time service rates were modified other than the annual Consumer Price Index adjustment was in 2004.

In addition to the change in the rate structure, customers who have a timely payment history for 24 consecutive months beginning with October 2021’s statement, will have their deposits refunded through a credit to their account starting in October 2023. 

The changes come after a water and wastewater rate and strategic planning study (PDF) was completed that recommended several changes to the city’s utility rates and structure. Under the recommended rate structure, more than 90% of single-family residential customers will see a reduction in their monthly bill. The comprehensive study was conducted by Raftelis, a utility and public-sector consulting firm, and includes a 10-year financial outlook. Commissioners approved the recommended changes in February.

Customers with questions can call (386) 671-8100 or email the Utility Billing department.  

How to make a payment

By Phone: (386) 671-8100

Online: codb.us/payutilitybill (pay or view bills and to stop, start or transfer service). Payments made after 4:30 p.m. are credited on the following day. To have a payment credited on the same day and to avoid a late fee, it must be made during business hours.

Drop off: In night depository drop box on the east side of City Hall

If your service has been disconnected due to non-payment, please call our office at (386) 671-8100, Monday through Friday from 8 a.m. to 4:30 p.m., and speak with a Customer Service Representative.

Making a payment online WILL NOT:

• Stop scheduled service disconnect due to non-payment
• Restore service disconnected due to non-payment
• Avoid late fees and other penalties when paying after the due date